Yoono Interface
This morning when I started up firefox, I got an update to Yoono. If you haven't used yoono before it's a great little firefox plugin that allows you to manage a lot of your interactions with a large number of the popular social networks such as twitter, facebook, myspace, AIM, and a few others. After a little poking around the new interface I got a little frustrated because a few of my favorite features were not working the way I expected. So naturally I decided to post my displeasure on my twitter feed. I'm not sure why I was surprised, but I got a response from Yoono's support on twitter in a fairly short amount of time asking me what I was unhappy about.
While I'm not sure if I'm more sensitive then most to user interface issues, I'm certainly moe vocal then some. I think this comes from my background as a developer (web and other). This also means I understand how incredibly hard it is to get a really good interface to a program.
Let me say that any company that wants to succeed should follow the example of yoono. They are actively looking for feedback posted about their product and contacting users to see what they think. On top of that they are doing what some successful companies already know... negative feedback is not necessarily bad as long as you can look at the feedback as a way to better serve your users. I think many people don't really understand what that last statement really means.
My current issues with the yoono interface are as follows:
Like I said earlier I got a reply from Yoono's support and I hope they can either fix these bugs (if the are bugs), or add options to the program to let me use the program like I want to use it. Regardless, I'm still a faithful Yoono user and would just like to tell them to keep up the good work.
While I'm not sure if I'm more sensitive then most to user interface issues, I'm certainly moe vocal then some. I think this comes from my background as a developer (web and other). This also means I understand how incredibly hard it is to get a really good interface to a program.
Let me say that any company that wants to succeed should follow the example of yoono. They are actively looking for feedback posted about their product and contacting users to see what they think. On top of that they are doing what some successful companies already know... negative feedback is not necessarily bad as long as you can look at the feedback as a way to better serve your users. I think many people don't really understand what that last statement really means.
My current issues with the yoono interface are as follows:
- I can't find where to change any of my twitter account settings. At this point if I changed my password for twitter I'd have no clue where to change it in yoono. I'm sure it's just that I'm not looking in the right place, but if I can't find it, there's got to be plenty of other people that can't as well. Also, don't tell me to look at a user manual, this is the kind of thing that should not require reference material to change.
- The @replies that other people post to me don't show up in my updates tab. Again, this might be a setting (that I can't find) or Yoono support said it might be a bug. Granted I can still see the @replies in my @ tab, but that's bit of a pain. One nice thing that they pointed out though is the "More" link allows you to see conversations. While not a replacement for my @replies in the update tab, I still like it
- There used to be a way to "archive" the updates from my friends. I really liked this feature, since that meant I could clear my updates list and only see what was new. There is a mark as read feature, but that doesn't seem to do anything. I'm not sure if it's a bug or an error between chair and keyboard.
Like I said earlier I got a reply from Yoono's support and I hope they can either fix these bugs (if the are bugs), or add options to the program to let me use the program like I want to use it. Regardless, I'm still a faithful Yoono user and would just like to tell them to keep up the good work.
posted by Keros (again) at 1:21 PM
2 Comments:
Hello and thanks for writing a blog post about your experience. It was me who replied to you on Twitter and offered my assistance. Maybe you won't mind if I reply to your blog entry on this comment field.
1. Yoono authenticates with Twitter using something called OAuth. You login to Twitter directly, we are given a token that allows us to access your Twitter stream (client side) and we never store your password since all we have is a token that does expire. If you change your password, we'll get an error and you'll see an option to "retry" which will re-authenticate Yoono to Twitter. You can go here on Twitter to manage apps that are authenticated with your account (including Yoono). http://twitter.com/account/connections
2. This may or may not be a bug. I haven't received a response yet but from what I know, replies should show up inline in the updates feed but I trust that you don't see it and we'll work to have this resolved soon.
3. Archive may be returning soon. At this time, you can right click on the updates feed (anywhere there is an update) and "mark all as read" which removes that vertical grey bar on the right side of the feed. Or there is an "x" at the top right hand corner of each update that allows you to remove that update from view. Of note, this isn't making any changes on the service side and is only there for people who like a "clean-slate" when new updates come in. Archive all was omitted from this update by may return soon.
We are pleased that you recognized our support online. Some individuals find it annoying but at Yoono, we seek to help every individual member of our community and listening is the key to improving the product and world domination :)
Have a good day and ping me on Twitter if you need anything else.
News Headline of the future...
"Yoono dominates world!"
Post a Comment
<< Home